Select your country to know your shipping costs

Cart Value Shipping Cost
Standard Shipping
(3-6 business days)
Below $125 Proceed to checkout to have shipping costs calculated.
Above $125 FREE
Prices shown are in CAD and before taxes.

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Where do you ship?

We currently ship to Canada, the United States and the United Kingdom.

How long does it take for my order to be shipped?

Typically, we aim to ship out your order within 3 business days. However, during busy periods such as sales, promotions, or special events like new collection launches, it might take us a bit longer – up to 10 business days – to get your order processed and shipped.

We're a small team, and your patience and understanding mean a lot to us! If you have any questions about your order or need assistance, feel free to reach out. We're here to help!

How long does it take for my order to arrive?

After we've processed and shipped your order, the delivery time will vary depending on your location.

My order status says “delivered", but I haven’t received my order. What should I do?

If your order status is marked as “delivered,” but you haven’t received it yet, please follow the steps below:
1-Ensure you provided us with the correct shipping address. If there was an error in the address provided at the time of ordering, it cannot be replaced or reshipped. A fee of $9.99 plus tax will be charged for a new shipment.
2-Ensure that your neighbours did not receive the package by mistake.
3-Wait a couple more days - sometimes Canada Post shows that your order is delivered but in reality, it might only be delivered 48 hours later.
4-If you’ve completed the above steps and still haven’t found your package, please write to us at

What does carbon neutral shipping mean?

At Rose Boreal, we take our environmental responsibility seriously. That's why, as a result of carbon emission released into the atmosphere as a result of shipping, we invest in projects that reduce carbon emissions in equal measure.

It's our way of giving back to the planet—a sort of IOU we promptly pay back. Your support helps us create great products and contributes to a healthier planet.

Why is carbon neutral shipping important?

We have always been conscious of our impact and actively work to lighten our carbon footprint. We believe that if we all work together towards positive change, we can make the world a cleaner, healthier place.

Do I have to pay for carbon neutral shipping?

No, we have chosen to cover the cost of carbon neutral shipping for our customers.