We currently ship to Canada, the United States and the United Kingdom.

Typically, we aim to ship out your order within 3 business days. However, during busy periods such as sales, promotions, or special events like new collection launches, it might take us a bit longer – up to 10 business days – to get your order processed and shipped.

We're a small team, and your patience and understanding mean a lot to us! If you have any questions about your order or need assistance, feel free to reach out. We're here to help!

After we've processed and shipped your order, the delivery time will vary depending on your location.

If your order status is marked as “delivered,” but you haven’t received it yet, please follow the steps below:
1-Ensure you provided us with the correct shipping address. If there was an error in the address provided at the time of ordering, it cannot be replaced or reshipped. A fee of $9.99 plus tax will be charged for a new shipment.
2-Ensure that your neighbours did not receive the package by mistake.
3-Wait a couple more days - sometimes Canada Post shows that your order is delivered but in reality, it might only be delivered 48 hours later.
4-If you’ve completed the above steps and still haven’t found your package, please write to us at hello@roseboreal.com.

At Rose Boreal, we take our environmental responsibility seriously. That's why, as a result of carbon emission released into the atmosphere as a result of shipping, we invest in projects that reduce carbon emissions in equal measure.

It's our way of giving back to the planet—a sort of IOU we promptly pay back. Your support helps us create great products and contributes to a healthier planet.

We have always been conscious of our impact and actively work to lighten our carbon footprint. We believe that if we all work together towards positive change, we can make the world a cleaner, healthier place.

No, we have chosen to cover the cost of carbon neutral shipping for our customers.