Collapsible content

How long does it take to process my order?

In general, it takes us 3 business days to ship your order; however, during sales, promotions or special events like new collection launches, it may take us a little longer (up to 10 business days) to get your order processed and shipped. We really appreciate your patience with our small team!

Can I track my order?

Of course! Once your order is shipped, you will receive a confirmation email with the tracking number that will let you follow your order’s delivery status.

Can I change my order?

Unfortunately, you cannot make modifications to your order yourself. If you would like to cancel or modify your order, please write to us at hello@roseboreal.com and we will do our best to assist you.

Please note that we can only modify your order if it has not yet been processed, otherwise we are unable to make any changes.

Can I combine two orders in one shipment and save on shipping costs?

In short, yes!

Provided you contact us within 1 hour of placing your order, we are able to combine your orders and help you save on shipping. Please reach out to hello@roseboreal.com.

I didn't receive my confirmation email, what should I do?

You should receive a confirmation email after your order is placed. If you did not receive it, please try the following:

1. Check your spam folders.
2. Check that the email address you provided with your order is correct.
3. If the email you provided us is not correct, please write to hello@roseboreal.com and we will resend your order confirmation to the correct address.
4. If the email you provided us with is correct and you have checked your spam folders, please write to us at hello@roseboreal.com, and we will resend the confirmation.

Can I apply two promo codes at one time?

Unfortunately, only one promo code can be applied per order. We recommend choosing the promo code that provides the best savings or benefits for your purchase.